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Terms & Conditions
Welcome to Luminareye. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Use of Our Website
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given consent for your minor dependents to use this website.
You agree not to use our products or website for any illegal or unauthorized purpose, and you must not violate any applicable laws in your jurisdiction when using our services.
2. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support store functionality.
By using our website, you agree to our use of cookies in accordance with our Privacy Policy. You may disable cookies through your browser settings, but some parts of the website may not function properly as a result.
3. Intellectual Property Rights
Unless otherwise stated, all content on this website, including text, images, product photos, graphics, logos, designs, icons, videos, and other materials, is owned by or licensed to Luminareye.
You may view, download, or print pages from our website for your own personal, non-commercial use only.
You must not:
- Republish material from this website without permission
- Sell, rent, or sublicense website material
- Copy, reproduce, duplicate, or exploit any part of the website for commercial purposes
- Use our brand name, logo, images, or content without written approval
- Modify or redistribute website content without authorization
4. Products and Services
Luminareye offers colored contact lenses and related products. We make every effort to display product colors, details, and descriptions as accurately as possible. However, we cannot guarantee that your device screen will display colors exactly as they appear in real life.
Product availability, prices, promotions, and descriptions may change at any time without notice.
We reserve the right to:
- Limit the sales of products to any person, region, or jurisdiction
- Limit the quantity of products purchased per order
- Discontinue any product at any time
- Refuse or cancel any order at our discretion
5. Contact Lens Use and Responsibility
By purchasing contact lenses from Luminareye, you confirm that you understand how to use, wear, clean, and store contact lenses safely.
You are responsible for ensuring that the lenses you purchase are suitable for your eyes. If you have any eye condition, discomfort, allergy, infection, or uncertainty about wearing contact lenses, please consult an eye care professional before use.
Luminareye is not responsible for discomfort, irritation, eye injury, or other issues caused by improper use, incorrect prescription information, poor hygiene, extended wear, or failure to follow lens care instructions.
If you experience redness, pain, blurred vision, irritation, or discomfort, please stop wearing the lenses immediately and consult an eye care professional.
6. Order Information
When placing an order, you agree to provide current, complete, and accurate purchase and account information, including your name, shipping address, billing information, email address, and phone number.
Please make sure your shipping address and contact information are correct before submitting your order. We are not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.
7. Pricing and Payment
All prices displayed on our website are subject to change without notice.
We accept payment methods available at checkout through our Shopify store and payment service providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
If your payment cannot be processed, your order may be delayed, cancelled, or declined.
8. Shipping
Shipping times and fees may vary depending on your destination, selected shipping method, customs clearance, local carrier processing, weather conditions, and other factors beyond our control.
We offer free worldwide shipping on orders over $35 via our default shipping method.
For more details, please refer to our Shipping Policy.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are subject to our Return & Refund Policy.
For hygiene and safety reasons, opened, used, damaged, or altered contact lenses cannot be returned unless there is a confirmed product quality issue.
Please contact us at support@luminareye.com before sending any item back. Returns sent without prior approval may not be accepted.
10. Accuracy of Information
We try our best to ensure that all information on our website is accurate, complete, and up to date. However, there may occasionally be errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct any errors, update information, or cancel orders if any information on the website is inaccurate, even after an order has been submitted.
11. Third-Party Services and Links
Our website may include third-party services, tools, apps, payment gateways, or links. These third-party services may have their own terms and privacy policies.
We are not responsible for the content, accuracy, policies, or practices of any third-party websites or services. Please review their terms carefully before using them.
12. User Reviews, Comments, and Submissions
If you submit reviews, photos, comments, feedback, suggestions, or other content to us, you agree that we may use, edit, publish, translate, reproduce, or display such content for marketing, website, or business purposes.
You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy, or personal rights. You also agree not to submit unlawful, abusive, offensive, misleading, or harmful content.
We reserve the right to remove or edit any content that we consider inappropriate or unlawful.
13. Prohibited Uses
You are prohibited from using our website or content:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe upon our intellectual property rights or the rights of others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To collect or track personal information of others
- To interfere with the security or operation of the website
- To spam, phish, crawl, scrape, or misuse the website
- For any obscene, abusive, discriminatory, or harmful purpose
We reserve the right to terminate your use of our website or services if you violate any prohibited use.
14. Limitation of Liability
To the fullest extent permitted by law, Luminareye shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This includes, but is not limited to, loss of profits, loss of revenue, loss of data, business interruption, personal inconvenience, or any damages related to product use, website access, delivery delays, or third-party services.
Nothing in these Terms & Conditions excludes or limits any liability that cannot be excluded or limited under applicable law.
15. Disclaimer of Warranties
Our website, products, and services are provided on an “as is” and “as available” basis.
We do not guarantee that:
- The website will always be available, secure, or error-free
- Product descriptions or colors will always be completely accurate
- The service will meet all of your expectations
- Any errors on the website will be corrected immediately
Your use of our website and products is at your own risk.
16. Indemnification
You agree to indemnify and hold harmless Luminareye, its owners, employees, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, or expense arising from your violation of these Terms & Conditions or your misuse of our website, products, or services.
17. Severability
If any part of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that part shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be considered separate from these Terms. The remaining terms will continue to remain valid and enforceable.
18. Termination
These Terms & Conditions remain effective unless terminated by either you or us.
We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms & Conditions.
19. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time by posting updates on our website.
It is your responsibility to review this page regularly. Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.
20. Contact Information
For questions about these Terms & Conditions, please contact us at:
Luminareye Customer Support
Email: support@luminareye.com