Cart
0
You may also like
Privacy Policy
This Privacy Policy describes how Luminareye collects, uses, and protects your personal information when you visit our website, place an order, or interact with our services.
By using our website, you agree to the terms of this Privacy Policy.
Section 1 — Information We Collect
When you purchase something from Luminareye, we collect the personal information you provide as part of the buying and selling process, including but not limited to:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment-related information required to complete your purchase
When you browse our store, we may also automatically receive your device’s internet protocol address, browser type, operating system, time zone, and website usage information. This helps us improve our website, customer experience, and store performance.
With your permission, we may also send you emails about our store, new products, special offers, and other updates.
Section 2 — How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Provide customer service and after-sales support
- Process returns, refunds, or exchanges
- Improve our website, products, and services
- Prevent fraud and protect the security of our store
- Send marketing emails, only when you have agreed to receive them
We only use your personal information for the purposes described in this policy or as required by law.
Section 3 — Consent
When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or request a return or refund, we understand that you consent to our collecting and using your information for that specific purpose.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask for your direct consent or provide you with an opportunity to decline.
You may withdraw your consent at any time by contacting us at:
Please note that withdrawing consent may affect our ability to provide certain services, such as order support or delivery updates.
Section 4 — Disclosure
We may disclose your personal information if we are required by law to do so, if you violate our Terms of Service, or if disclosure is necessary to protect our rights, customers, or business operations.
We may also share limited information with trusted service providers who help us operate our store, process payments, ship orders, provide customer support, or improve our services.
Section 5 — Payment Security
If you choose a direct payment gateway to complete your purchase, your payment information is processed securely through our payment service providers.
Payment data is encrypted and handled in accordance with applicable security standards, including the Payment Card Industry Data Security Standard where applicable. Your payment transaction data is stored only as long as necessary to complete your purchase transaction, unless otherwise required by law.
For more information, you may review Shopify’s Terms of Service and Privacy Policy.
Section 6 — Third-Party Services
We may use third-party service providers to help us operate our website, process payments, deliver orders, analyze website performance, or provide customer support.
These third-party providers will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
Some third-party providers, such as payment processors or shipping companies, may have their own privacy policies. We recommend reviewing their policies to understand how your personal information may be handled by them.
Please note that some service providers may be located in a different country or region than you. As a result, your information may be subject to the laws of the jurisdiction where the service provider is located.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Section 7 — Website Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of other websites. We encourage you to read the privacy statements of any third-party websites you visit.
Section 8 — Security
To protect your personal information, we take reasonable precautions and follow industry best practices to help prevent it from being lost, misused, accessed, disclosed, altered, or destroyed.
If you provide payment information, the information is encrypted using secure technology. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Section 9 — Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your shopping experience, remember your preferences, analyze website traffic, and support marketing activities.
Cookies may help us understand how visitors use our website and allow us to provide a better browsing and shopping experience.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect certain features or functions of our website.
Section 10 — Email Marketing
If you subscribe to our newsletter or agree to receive marketing communications, we may send you emails about new products, promotions, special offers, and store updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us at:
Section 11 — Prescription Information
If prescription information is required or submitted through our website, we may use it to verify your order details and arrange shipment.
Please make sure all prescription information you provide is accurate and up to date. If your prescription changes, you are responsible for updating the information before placing a new order.
We may contact you if additional information is needed to process your order.
Section 12 — Age of Consent
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence.
If you are the age of majority and allow a minor dependent to use this website, you confirm that you have given consent for them to use our services.
Section 13 — Data Retention
We retain your personal information only for as long as necessary to provide our services, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements.
When your information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it as required by applicable laws.
Section 14 — Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request more information about how your data is used
To make a request, please contact us at:
Section 15 — Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately once posted on our website.
If we make significant changes, we may notify you by posting an update on this page or contacting you directly when appropriate.
We encourage you to review this Privacy Policy regularly so you understand how we collect, use, and protect your information.
Section 16 — Contact Information
If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact us at:
Luminareye Customer Support
Email: support@luminareye.com