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Questions?
We’re here to help.
Whether you have a question about your order, shipping, returns, product details, or choosing the right lenses, the Luminareye support team is happy to assist you.
Need Help Choosing Your Lenses?
Not sure which shade or style is right for you? Our team can help you find a lens look that matches your eye color, makeup style, and occasion.
From natural everyday tones to bold statement colors, we’re here to help you discover your perfect Luminareye look.
Before Contacting Us
If your question is about an existing order, please prepare the following information:
- Your order number
- The email address used to place the order
- Photos or videos, if your item is damaged, defective, or incorrect
- A clear description of the issue
This helps us review your request more quickly and provide the best solution.
Customer Support
For faster assistance, please include your order number, full name, and a brief description of your question or issue in your email.
FAQs
Below are some of are common questions
What Can We Help With?
You can contact us for support with:
- Order status and tracking
- Shipping and delivery questions
- Returns, refunds, or exchanges
- Product quality issues
- Lens color, style, or prescription questions
- Website or payment issues
- General customer service inquiries
Response Time
Our customer service team usually replies within 1–3 business days.
During weekends, holidays, or high-volume periods, response times may be slightly longer. We appreciate your patience and will do our best to help you as quickly as possible.