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Shipping Policy
At Luminareye, we are committed to delivering your order safely and as quickly as possible. Please review our shipping information below before placing your order.
Shipping Regions
We currently ship to the United States including Alaska, Hawaii, and APO/FPO/DPO addresses, as well as Canada, Australia, the European Union, and many other countries and regions worldwide.
For countries or regions not listed below, please refer to the available shipping options shown at checkout, or contact us at support@luminareye.com for assistance.
Shipping Fee
We offer free worldwide shipping on orders over $35 via our default standard shipping method.
For orders under $35, the shipping fee will be calculated and displayed at checkout based on your destination and selected shipping method.
Shipping Schedule
Delivery times below are estimated in natural days and are for reference only. Actual delivery time may vary depending on destination, customs clearance, weather conditions, local carrier handling, and other factors beyond our control.
| Countries / Regions | Estimated Delivery Time |
|---|---|
| Germany, United Kingdom, France, Netherlands, Spain, Singapore, Sweden, Belgium, Denmark, Luxembourg, Poland | 7–14 days |
| United States, Australia, Portugal, Hungary, Italy, New Zealand, Finland, Canada, Thailand, Malaysia, Ireland, Estonia, Cyprus, Slovakia | 10–20 days |
| Mexico, Greece, Croatia, Vietnam, Lithuania, Latvia | 15–25 days |
| Austria, Slovenia, Romania, India, Turkey | 20–35 days |
| UAE, Bulgaria | 35–50 days |
| Saudi Arabia, Pakistan | Over 35 days |
| DHL Express | Please contact customer service. Usually within 7 days under normal conditions. |
Order Processing & Tracking
Orders are usually processed and shipped from Hong Kong, China within 48 hours after the order is placed.
Once your package has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to check the latest delivery status of your parcel.
In most countries, standard delivery usually takes around 10–15 natural days, but delivery time may vary depending on your location and local logistics conditions.
Important Notes
- The shipping schedule above is for reference only. The exact shipping cost and estimated delivery time will be shown on the checkout page.
- For countries or regions not listed, please check the available shipping options at checkout or contact us before placing your order.
- Delivery time may be affected by customs inspections, public holidays, weather, local postal delays, incorrect shipping information, or other unexpected circumstances.
- Please make sure your shipping address, phone number, and email address are correct before submitting your order. Luminareye is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.
- Customs duties, taxes, or import fees may be charged by your local customs office. These charges are the responsibility of the customer, if applicable.
- If your tracking information has not updated for an extended period, please contact us and we will help check the status with the logistics provider.
Contact Us
For any shipping questions, tracking issues, or delivery concerns, please contact us at:
Thank you for choosing Luminareye. We appreciate your support and patience.